Refund policy

Refund and Returns Policy

We want you to be happy with your purchase.

Faulty or Incorrect Items
If your item arrives faulty, damaged, or different from what you ordered, contact us at https://naturopia.com.au/pages/contact within 7 days and we'll sort out a repair, replacement, or refund in line with your rights under Australian Consumer Law.

Change of Mind
We don't offer refunds or exchanges for change of mind. This does not affect your rights under Australian Consumer Law for faulty or misdescribed items.

How to Contact Us
Email https://naturopia.com.au/pages/contact with your order number and a brief description of the issue, and we'll get back to you within 7 business days.